Before we start handling a dossier, we make clear agreements with our customers and we inform them of our terms and conditions which can also be consulted on our website. If you so wish, you can also receive a copy of them.
It is common practice to ask for advance payments from the customer during the course of a case. When the case is closed, customer will receive an invoice detailing final bill and all costs.
Normal price paid by our customers for our services includes (a) our fee, (b) office costs and (c) court costs.
Our fee relates to the solicitor’s work and is usually based on the number of hours worked at a certain hourly rate. In case of debt recovery, fees can be calculated based on value rates, i.e. a percentage of monies recovered.
Office expenses are the general costs of running our office, more specifically and among other, writing and sending letters, e-mails, faxes, making copies and carrying out administration, i.e. reception, diary, telephone and accountancy.
Fees can be discussed with the customer beforehand and depend on their needs and requirements, making it possible to sign different agreements with different customers. That is how we can make ‘bespoke’ agreements with our customers in terms of the eventual cost of our services.
Court costs are external costs charged by courts and bailiffs, whereby the latter usually invoice the customer directly.
In view of the fact that our offices keep detailed lists of all work done and costs incurred for every dossier, we can at al times perfectly explain all amounts charged.
Good agreements make good friends.
If you have any questions about our offices or about the way we work, please do not hesitate to contact us.
You can get in touch by phone, e-mail or using the contact form on our website.